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崗位職責(zé)：
1、80Managing the reception for the VIP guest of owner office effectively and efficiently.
有效、高效的組織業(yè)業(yè)主集團(tuán)貴賓客人的接待工作。
80Ensures that the guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
確保所有人員以有效、熱情和專業(yè)的方式與客人洶通及幫助客人。
80Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
主動(dòng)查看客人的意見和反饋，將意見和反饋傳遞給團(tuán)隊(duì)成員并采取措施提高客人滿意度。
80Have full knowledge of all products and services provided by the resort and in the local area.
熟悉酒店及周邊地區(qū)的產(chǎn)品知識(shí)和所具備的服務(wù)。
80Inform the respective departments of special guest or group needs and requirements to ensure guest satisfaction.
告知其他部門客人或團(tuán)隊(duì)的特殊需求，確保客人滿意度。
80Establishes and maintains close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
與酒店各部門建立并維持友好的工作關(guān)系，確保***化合作、生產(chǎn)力、士氣和為客人提供的服務(wù)。
80Develops relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
與客人、回頭客以及團(tuán)隊(duì)聯(lián)系人等建立良好的關(guān)系，為其提供個(gè)性化賓客服務(wù)。
80Makes suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction.
為整體運(yùn)營情況的改善提供建議，著重于提高客人滿意度。
80Attends training on handling required emergency procedures and basic *** aid in the case of emergency or guest illness.
參加緊急情況處理程序及基本急救培訓(xùn)，如果發(fā)生緊急事故或遇客人生病可以進(jìn)行處理。
80Works flexible hours and schedules according to hotel and departmental requirements.
根據(jù)酒店和部門的要求，工作時(shí)間和安排靈活。
80Assist with other job related duties when requested by the hotel.
協(xié)助其他與工作相關(guān)的任務(wù)。
80Ensures guest information is kept confidential at all times. No personal or private information about resort guests including room number and arrival and departure dates is to be given out to third parties
確保在任何時(shí)候?qū)腿说男畔⒈Ｃ堋Ｎ饘⒖腿说乃饺诵畔⑷绶块g號(hào)、到店和離店日期與第三方公司分享。
80Consistency monitors of service quality, escalating any major problems/complaints to Senior Management
監(jiān)督服務(wù)質(zhì)量，將重要的問題和投訴上報(bào)給高級(jí)管理層。
Qualifications 資格要求
Minimum 3 years experience in the same position in international five star hotels. with fluent oral and written English
至少在國際級(jí)別五星級(jí)酒店擔(dān)任相應(yīng)職位達(dá)3年以上，英文聽說讀寫俱佳。