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職位描述
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國際客服顧問
公司介紹
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
招聘需求：
Location: Shanghai
Key Responsibilities：
1.Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2.Communicate effectively with customers, showing empathy and patience;
3.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4.Advocate the Trip.com culture both internally and externally;
5.Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements：
1.Proficiency in both verbal and written (English)；
2.Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3.Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4.Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5.Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
必備條件：
1）英語
2）有服務意識
3）臨場反應好，情緒穩定，擅長解決問題
4）是否接受旺季加班
Customer Advisor的日常工作內容是處理客戶售后訴求，如退票、改簽、姓名錯、證件錯，等。員工通過訂單/系統操作，以及和航司/供應商等各方溝通，給客人提供售后方案，回復方式主要是電話
公司介紹
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
招聘需求：
Location: Shanghai
Key Responsibilities：
1.Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2.Communicate effectively with customers, showing empathy and patience;
3.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4.Advocate the Trip.com culture both internally and externally;
5.Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements：
1.Proficiency in both verbal and written (English)；
2.Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3.Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4.Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5.Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
必備條件：
1）英語
2）有服務意識
3）臨場反應好，情緒穩定，擅長解決問題
4）是否接受旺季加班
Customer Advisor的日常工作內容是處理客戶售后訴求，如退票、改簽、姓名錯、證件錯，等。員工通過訂單/系統操作，以及和航司/供應商等各方溝通，給客人提供售后方案，回復方式主要是電話
注：聯系我時，請說是在河北人才網上看到的。
工作地點
地址：沈陽鐵西區（沈陽經開區、中德園）凌空SOHO1001
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詳細位置，可以參考上方地址信息
求職提示：用人單位發布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓費、身份證、畢業證等），均涉嫌違法，請求職者務必提高警惕。
職位發布者
楊帆HR
武漢神舟人力資源開發服務有限公司
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專業服務
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21-50人
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私營·民營企業
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湖北省武漢市漢陽區陽新路世茂六期2號樓1單元4層
